Sales Arborist

Sales Arborists will provide homeowners with options from across all operations and must have a keen eye for details. It is the job of a Sales Arborist to set clear expectations for each client and to never promise that we can complete a job that goes against company standards or industry best practices. In contrast, the Sales Arborist should seek to UNDER sell so that the production crew can OVER deliver (we are ladies and gentlemen serving ladies and gentlemen)

This person is responsible for making sure all crews are equipped with the highest level of preparedness through the transparency provided in a detailed scope of work (our CRM software makes this super easy to achieve)

This person will use proper marking, mapping, and photographic support to ensure the crew which is “going in blind” will be fully capable of completing each task without confusion. Also, the scope of work should be written with precise detail while avoiding undue complexity (keep it simple)

This person must be proactive during site visits and willing to look at the surrounding trees extending beyond the main/initial reason for their visit.

The Sales Arborist knows how to identify tree health issues and offer solutions to resolve these issues. They also know how to prune and remove trees as well as remove stumps and plant new trees including understanding the time, tools, and equipment that will be required to complete each operation (this specialized knowledge is taught during the onboarding phase and learned through obtaining our in-house Tree Management Professional (TMP) credential)

The Sales Arborist will write specifications that are professionally articulated so that both the client & crew understand expectations in accordance with industry best practices and the A300 Pruning Standards 

This person will participate in a daily huddle, weekly meeting, and report monthly with their direct support in order to establish and retain clear communication, expectations, and alignment.

This person is accountable to ensure every client is educated and equipped to make a well-informed decision.

This person will put the good of STS above themselves. (educate, don’t sell)

This person is accountable to adhere to our zero gossip policy and take issues directly to the individual or team required to resolve a conflict.

This person will hustle in order to make the biggest impact for the good of others.

The Sales Arborist’s direct support is the Chief Marketing Officer.

The Sales Arborist will have access to managers and executives via our open-door policy in order to suggest improvements to systems, tasks, or procedures.