Terms of Service & Communication Policy
Welcome to STS Arborists. By using our website (www.stsarborists.com), requesting services, or communicating with us, you agree to the following terms regarding use of our services and communications.
1. Company Information
STS Arborists provides professional tree care services including tree removal, pruning, plant health care, and related arboricultural services.
Contact Information:
STS Arborists
Phone: (814) 233-4088
Email: office@stsarborists.com
Website: www.stsarborists.com
2. Communications Consent
By submitting a contact form, requesting an estimate, scheduling service, or otherwise providing your contact information to STS Arborists, you consent to receive communications from us via:
- Phone calls
- Text messages (SMS/MMS)
These communications may be sent for operational or customer service purposes.
Examples include:
- Estimate follow-ups
- Appointment confirmations
- Scheduling reminders
- Service updates
- Job completion notifications
- Customer support messages
- Weather or safety notifications affecting scheduled work
3. SMS / Text Messaging Terms
When you provide your phone number to STS Arborists, you may receive SMS or MMS messages related to your requested services.
Message Frequency
Message frequency varies depending on your service activity, scheduling updates, or communication needs.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying:
STOP
to any message you receive from us.
After opting out, you will no longer receive SMS communications unless you opt in again.
For assistance, reply:
HELP
or contact us at:
office@stsarborists.com
(814) 233-4088
4. Marketing Messages
STS Arborists primarily uses text messaging for service-related communication.
Promotional or marketing messages will only be sent if you have explicitly opted in to receive them.
You may opt out of marketing messages at any time by replying STOP.
5. Data Use & Privacy
We respect your privacy.
Phone numbers and personal contact information collected through our website, estimates, or service requests are used solely for:
- Customer communication
- Scheduling and service delivery
- Customer support
- Business operations
We do not sell, rent, or share your personal information or phone number with third parties for marketing purposes.
Third-party service providers may be used to facilitate communications, scheduling, or CRM services. These providers only process information as necessary to provide services on our behalf.
6. Website Analytics & Cookies
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our website and improve user experience.
These tools may collect anonymized information such as:
- IP address
- Browser type
- Pages visited
- Time spent on the website
You may disable cookies through your browser settings if you prefer.
7. Data Retention
We retain customer communication records, estimates, and service history as necessary for business operations, legal compliance, and customer service.
You may request access to or deletion of your personal data by contacting us at:
office@stsarborists.com
8. Changes to These Terms
STS Arborists may update these Terms of Service periodically to reflect changes in our services, technology, or legal requirements.
The most recent version will always be available on our website.
9. Contact
If you have questions regarding these terms or our communication practices, please contact us:
STS Arborists
(814) 233-4088
office@stsarborists.com
